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Community Happiness Support

  • Part-time: 10-15 hours a week, plus 2 weekend shifts each season.
  • Location: Remote, ideally based in the US (the company works on Eastern Time)
  • Hours may slightly vary based on inbox activity. Expect to work 1-3 hours Monday-Friday.

Expectations:

  • Assists with community support via our inboxes, comments, and conversations across the brand platforms. Ex: help canceling their subscription, forgot their password, want recipe inspiration, advice on tweaking a recipe, question about a product, etc.
  • Build relationships with both current and potential customers.
  • Leave detailed notes/ communicate with afternoon support regarding any open issues.
  • Notify team if there’s an influx of issues (ex: link is broken, website down, email didn’t deliver).
  • Understand all details of our current launches, products and promotions to be able to help customers swiftly and accurately.

Qualifications:

  • Passionate about helping others fuel their passions w/ plant-based recipes
  • Deeply caring and able to express it via the written word with our community
  • Thinks creatively and willing to offer solutions outside the box to support our rawkstars
  • Confident with online platforms (ex: gmail, google forms, facebook groups, and quick to learn new programs like Rawk the Year).
  • Must have own computer, strong wifi and a secure network.

Apply below:

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Jen hansard blogger at Simple Green Smoothies About

I'm Jen Hansard, mom of two, plant-based foodie, adventure junkie + cookbook author.

ABOUT ME
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